Returns & Exchanges

30-Day Return Window

You can return unused, unworn TNAAS products within 30 days of the delivery date for a refund or exchange. Items must be in their original packaging with all tags/labels intact.

What Can't Be Returned

• Insoles that have been worn or trimmed/cut to fit
• Items without original packaging
• Items purchased more than 30 days ago

For hygiene reasons, we're unable to accept returns on insoles that show signs of wear.

How to Start a Return

1. Email returns@tnaas.au with your order number and the reason for return.
2. Our team will confirm eligibility and send you return instructions.
3. Pack the item securely and send it to the address provided.
4. Once received and inspected, we'll process your refund or exchange within 5–7 business days.

Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Exchanges

Need a different size instead? Let us know when you start your return and we'll prioritise getting the right size out to you.