Support
Answers to the questions we hear most. Can't find what you need? Our team is one email away.
Match your TNAAS insole size to your regular shoe size. If you're between sizes, we generally recommend sizing down and trimming to fit using the guide lines on the underside of the insole. See our full Insole Fit Guide.
Most TNAAS insoles perform well for 6–12 months with regular daily wear, depending on activity level. Heavier daily use (standing jobs, running, sport) may wear them down sooner.
You can, but insoles mould slightly to your foot and to the shoe over time, so for best results we recommend a dedicated pair per shoe if you wear that shoe regularly.
Our Everyday Comfort and Orthotic Arch Support ranges fit most closed shoes and sneakers. Our Performance and CarbonMotion ranges are designed with sport and athletic footwear in mind. Check each product page for specific fit notes.
Once your order ships, you'll receive a tracking link by email. See our Order Status page for more detail.
We offer returns within 30 days of delivery on unused, unworn products. Full details are on our Returns page.
Our support team is here to help with sizing, orders, or anything else.
Email: support@tnaas.au